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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Andre Green

Andre Green

August 6, 2025

5  out of  5
rating by Andre Green
"A special thanks to Joshua, my local State Farm representative! It was as simple as Sunday morning! In just a few minutes, I was able to obtain a quote and begin my insurance. Documentation and emails were sent quickly and easily! I was delighted and pleasantly amazed!"
We responded:
"Welcome to the Mary Elizabeth Burgess Stare Farm Insurance Agency Family Andre!"
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Kurtsnie' McClellan

July 7, 2025

5  out of  5
rating by Kurtsnie' McClellan
"Burgess Insurance- State Farm are the way to go! I recently switched to State Farm for my homeowner’s insurance. An issued occurred and Janice was able to reach out, and get the issue rectified in a timely manner. At the same time keep me in the loop of where she was in the process and time frame of completion. Very professional and very nice! HIGHLY recommend!! Thank you all for your hard work!"
We responded:
"Thank you for the kind note! Our goal is to make insurance SIMPLE and EASY for you! :) - Mary Elizabeth Burgess State Farm Insurance Agency"
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Beebee JOHNSON

April 24, 2025

5  out of  5
rating by Beebee JOHNSON
"We were at the DMV and I had my nick name on our insurance and they needed my legal name on it! I called the office and Joshua took excellent care of me and I appreciated it so much! He had the document changed and faxed in no time. The person answering the phone is very friendly and helpful too! Thank you so much for being so helpful, friendly and professional! I highly recommend this Insurance office!"
We responded:
"Thank you for the KIND WORDS! Happy Customers make Happy Agents! Thanks for choosing Mary Elizabeth Burgess State Farm1 :)"
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Omar Boujlil

February 7, 2025

5  out of  5
rating by Omar Boujlil
"I recently contacted Mary Elizabeth Burgess - State Farm Insurance Agency to get commercial insurance for my contracting business, and I have to say that I had an exceptional experience with this agency, thanks to their outstanding agent, Dominique. From the moment I reached out, Dominique was incredibly responsive, patient, and knowledgeable, walking me through every step of the process and ensuring I fully understood my options. She took the time to tailor a very affordable policy that best suited my business needs, and I felt confident in the choices we made together. The customer service was top-notch, and I couldn't be more grateful for Dominique's professionalism and dedication. I highly recommend this agency for anyone looking for reliable, affordable, and personalized service!"
We responded:
"Thank you for trusting us to serve your Business with State Farm Commercial Insurance Omar! Our business is Protecting yours! :)"
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Phoebe Payne

September 28, 2024

5  out of  5
rating by Phoebe Payne
"I've loved working with this office! Janice is an absolute joy, and has really helped me out. I'm definitely going to be a returning customer."
We responded:
"Thank you Pheobe! Happy Customers is what Mary Elizabeth Burgess State Farm Agency is all about! :)"
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Caitie Puma

August 26, 2024

5  out of  5
rating by Caitie Puma
"Mary Beth made the process very easy, got me more coverage than I previously had, AND saved me a bunch of money!"
We responded:
"Thanks for to opportunity to serve as your State Farm Insurance Agent Caitie! Welcome to the Team Burgess Family!"
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Jenny

August 14, 2024

5  out of  5
rating by Jenny
"Mary Beth and her team are EXCELLENT! Have been a customer of theirs for years. They take super great care of their customers. Thank you for taking care of us for so long! Highly recommend them."
We responded:
"Thank you Jenny for the kind words! We will you and miss serving as your State Farm Insurance Agency! :)"
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T Walker

June 20, 2024

5  out of  5
rating by T Walker
"Tiffany is amazing. She definitely works through challenging situations with grace and patience. Her communication is always accurate and she makes time to update you on all stages of any concerns, claims, and policy update changes."
We responded:
"Thank you for taking the time to share your experience with us! We strive to advocate for our customers every step of the way! :)"
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Ramana Maddela

March 17, 2024

5  out of  5
rating by Ramana Maddela
"Exceptional service, thank you Nancy T. Actually I could not thankyou enough."
We responded:
"Our goal is to make the complex world of Insurance as simple as possible for you Ramana! Thank you for allowing us to serve as your State Farm Insurance Agent in Charlotte!"
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Shynequa Dixon

November 22, 2023

5  out of  5
rating by Shynequa Dixon
"If possible ask for Janice Brinkman! She actually cares about your concerns."
We responded:
"Thank you Shynequa, from Janice and the entire Mary Elizabeth Burgess - State Farm Agent Team in Charlotte! :)"
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BHA Brown

October 16, 2023

5  out of  5
rating by BHA Brown
"I found the Burgess State Farm Agency when we moved 2 years ago - I was looking for a local SF agent and they're 'just over the fence'. Perfect! I recently spoke with Janice Brinkman about details around renewing my home coverage - she was also Perfect! Some updates to our info after remodeling our kitchen, and a few clarifications, and then on to Janice taking the time to talk. Wonderful how that personal touch feels! Thanks Janice!"
We responded:
"Thanks to YOU for allowing us to serve as your State Farm Insurance Agency these last 2 years! :)"
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Josie Rivera

July 11, 2023

5  out of  5
rating by Josie Rivera
"I now have a better understanding of my policy. Thank for your time and kindness."
We responded:
"Thank you for allowing us the time to help you with your insurance and financial needs Josie! :) - Mary Elizabeth Burgess - State Farm Insurance Agent"